Frequently Asked Questions
Access, Maps & Parking
iThrive locations are secured. Download iThrive App for Front Door Access. Our doors are secured and you will need a Mobile Pass or PIN number to open them. Download the app and sign in with your login credentials. Select your location and click the Blue Key to unlock the door. If you would like a PIN code, email [email protected] .
Check your email for the access code, or call the iThrive helpline (877-248-2285), if you need assistance.
Guests: If you room is locked, check your email for the access code, or call the iThrive helpline (877-248-2285), if you need additional assistance.
Members can additionally find the access codes to our meeting rooms listed in your iThrive app under How To Guides. Call the iThrive helpline (877-248-2285), if you need additional assistance.
Parking is free at all our locations.
Ambler Campus Maps and Floorplans
Ambler Yards is a large campus. Check the maps to find your way.
In Malvern, pull around the building to the front entrance facing the park, to go into the main entrance. There is parking all around the building, but the elevator is located easily through the front entrance. The main space is located on the 2nd Floor. Our additional bookable Office Suites (105a and 105b) are location on the 1st floor.
Wyncote Floorplans and Campus Map
At the Wyncote location, there are 3 parking lots and additional street parking.
iThrive App, Wifi, Printing & Scanning
Download the iThrive App for quick access to information, scheduling, Event RSVP’s, building access and more.
All locations now use the same wifi Network name and Password, so your connection will work at all locations seamlessly.
Network: iThrive Member Plus
Password: Uncommon++
Note: Be sure to use a capital U
The iThrive Printer is Named: RICOH IM C3500
You can wirelessly print or use your personal USB drive to print.
Wireless Printing Instructions
On a Mac:
When on our Wi-Fi – Network (iThrive Member Plus Password: Uncommon++)
Let your Mac search for our print driver, by going to your computer’s Settings – Printers and Scanner.
Select the Add Printer, Scanner, Fax button. Select, “RICOH IM C3500“
On a Windows PC go to:
https://drive.google.com/file/d/16TR57zUHQbKhxWRwv3MgOw1-lIc8037l/view?usp=sharing
Download and run the file.
Scanning
- Load a document into the Ricoh copier’s document feeder or place it on the scanner glass.
- On the copier’s control panel, locate and press the “Scan” or “Start” button.
- Select the “manual entry” option when prompted to choose the scan destination.
- Enter the recipient’s email address in the designated field.
- Start the scan by pressing the “Start” or “Scan” button on the copier.
- Wait for the scan to complete and check if the email containing the scanned document is sent successfully. The scan will continue to come from AmblerYards.
The iThrive Printer is Named: HP PageWide Pro 477dw MFP
You can wirelessly print or use your personal USB drive to print.
Wireless Printing Instructions
For Mac
Let your Mac search for the driver, by going to your computer’s Settings – Printers and Scanner.
Select the Add Printer, Scanner, Fax button. Select, “HP PageWide Pro 477dw MFP“
Or Install the HD Smart app (Windows or Mac)
Install the HP Smart app and set up the printer with a computer running Windows or macOS.
• Make sure you are on the Thrive Member Plus Network and your
computer bluetooth is enabled
1. Download the HP Smart app from HP Smart – Microsoft Store (Windows) or HP Smart Mac App Store (macOS). If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue.
2. If you are setting up HD Smart for the first time, you must create or sign in to an HP account to access all printer functions.
3. In HD Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.
4. From your computer when logged into the app go to scan and while your documents. are on the computer press the scan button and the items will scan directly to your computer. If the printer is not found during a Wi-Fi setup, restore Wi-Fi setup mode on the printer, restart the printer, close then re-open HP Smart, and then try adding the printer again.
Scanning
Our printer is set up to scan from the HP Easy Scan application or directly from your personal USB Drive.
Download the latest HP Easy Start driver from HP’s website to install HP Easy Scan. Open HP Easy Scan are installed and select “HP PageWide Pro 477dw MFP ” as your scanner at the top. Follow application instructions.
The iThrive Printer is Named: HP PageWide Pro 477dw MFP
You can wirelessly print or use your personal USB drive to print.
Wireless Printing Instructions
For Mac
Let your Mac search for the driver, by going to your computer’s Settings – Printers and Scanner.
Select the Add Printer, Scanner, Fax button. Select, “HP PageWide Pro 477dw MFP“
Or Install the HD Smart app (Windows or Mac)
Install the HP Smart app and set up the printer with a computer running Windows or macOS.
• Make sure you are on the Thrive Member Plus Network and your computer bluetooth is enabled
1. Download the HP Smart app from HP Smart – Microsoft Store (Windows) or HP Smart Mac App Store (macOS). If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue.
2. If you are setting up HD Smart for the first time, you must create or sign in to an HP account to access all printer functions.
3. In HD Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.
4. From your computer when logged into the app go to scan and while your documents. are on the computer press the scan button and the items will scan directly to your computer. If the printer is not found during a Wi-Fi setup, restore Wi-Fi setup mode on the printer, restart the printer, close then re-open HP Smart, and then try adding the printer again.
Scanning
Our printer is set up to scan from the HP Easy Scan application or directly from your personal USB Drive.
Download the latest HP Easy Start driver from HP’s website to install HP Easy Scan. Open HP Easy Scan are installed and select “HP PageWide Pro 477dw MFP ” as your scanner at the top. Follow application instructions.
Connect to a TV in a Conference Room
Choose a location and then your specific room reserved.
TV’s are available in the AMCHEM, BASF, iThrive Conference Rooms and The Training Room. HDMI cords can be used to screenshare via hardwiring. Adapters may be necessary from HDMI from TV to PC/Mac. Please check your connections prior to your meeting.
AMCHEM Room
Connect A PC – Options to Wirelessly Cast or Hardwire to TV in the Room
To Hardwire to PC (BEST AND EASIEST OPTION) –
- Turn on TV.
- On your PC, plug the HDMI cord (near the conference phone) into the correct adapter for your computer or directly into your HDMI port on your PC.
- You may have to press the “OK” button to change the source to HDMI2, if the TV is currently using another source. If you miss the prompt on the TV, just use the source button (top righthand button on the remote) to change the source to HDMI2.
- Troubleshooting: Give it 15 seconds to cycle to the TV. Sometimes the connection can be fussy, so just replug it in, if it doesn’t show up on the TV.
- When you are finished, just unplug the adapter. Please leave any borrowed adapters and HDMI cords in the conference room.
To Wirelessly Cast from PC –
- On your PC, make sure your Wifi is on AND that your Bluetooth is ON.
- Turn on TV and change the Source to “Screen Mirroring” with the “Source” Button on the TV Remote (top righthand button on TV remote)
- On your PC, press the Windows button + k
- Select “[LG] TV AMCHEM Room”
Connect a Mac – Options to Cast or Hardwire to TV in the Room
To Hardwire from Mac (BEST AND EASIEST OPTION) –
- Turn on TV.
- On your Mac, plug the HDMI cord (near the conference phone) into the correct adapter for your computer. Newer Macs will use the HDMI to USB-C adapter directly into your Mac. There should be an adapter in the room.
- You may have to press the “OK” button to change the source to HDMI2, if the TV is currently using another source. This can also be done, if you miss the prompt. Press the Home button on the TV remote and navigate to HDMI2 with the arrow buttons.
- Troubleshooting: Give it 15 seconds to cycle to the TV. Sometimes the connection can be fussy, so just replug it in, if it doesn’t show up on the TV.
- When you are finished, just unplug the adapter. Please leave any borrowed adapters and HDMI cords in the conference room.
BASF Room
To Hardwire to PC (BEST AND EASIEST OPTION) –
- Plug HDMI cord (near the conference phone) into the your PC or needed adapter
- Using the TV remote, navigate to Inputs – HDMI1
- Troubleshooting: Give it 15 seconds to cycle to the TV. Sometimes the connection can be fussy, so just replug it in, if it doesn’t show up on the TV.
- When you are finished, just unplug the adapter. Please leave any borrowed adapters and HDMI cords in the conference room.
To Wirelessly Cast from PC –
- On your PC, make sure your Wifi is on AND that your Bluetooth is ON.
- Turn on TV and change the Source to “Screen Mirroring” with the “Source” Button on the TV Remote
- On your PC, press the Windows button + k
- Select “Samsung 55 BASF”
Connect a Mac – Options to Cast or Hardwire to TV in the Room
To Hardwire from Mac (BEST AND EASIEST OPTION) –
- On your Mac, plug the HDMI cord (near the conference phone) into the correct adapter for your computer. Newer Macs will use the HDMI to USB-C adapter directly into your Mac. There should be an adapter in the room.
- Troubleshooting: Give it 15 seconds to cycle to the TV. Sometimes the connection can be fussy, so just replug it in, if it doesn’t show up on the TV.
- When you are finished, just unplug the adapter. Please leave any borrowed adapters and HDMI cords in the conference room.
iThrive Conference Room
Connect A PC
To Wirelessly Cast from PC –
- On your PC, make sure you are on the “iThrive Member Plus” WiFi network (password: Uncommon++) AND that your Bluetooth is ON.
- Turn on TV and navigate across the top menu to Settings (the Gear icon) – Displays & Settings – Enable Display Mirroring
- On your PC, press the Windows button + k
- Select “iThriveCoworkingMain“.”
Connect a Mac
To Wirelessly Cast from Mac –
- On your Mac, make sure you are on “iThrive Member Plus” WiFi network (password: Uncommon++) AND that your Bluetooth is ON.
- Turn on TV and navigate across the top menu to the “AirShare” app using the TV Remote.
- On your Mac, go to System Preferences – Displays – “Add a Display“ button – Choose the display “iThriveCoworkingMain“.
- You may be prompted to add a pin code from the TV.
- Note: You may have to change the Airplay Screen to “Use as: Mirror for Built-in Retina Display” with the “Display Settings” button
- When you are finished, hit “Disconnect” in Display Settings for the Airplay Screen (vs Build-In Screen).
- Note: If you have connected to this TV previously, you may be able to go straight to System Preferences – Displays – “Add a Display” button and choose the code for this TV.
The Training Room
Connect your computer to HDMI-1 with HDMI Cord. The input is labeled “Computer”. The tv should already be on HDMI-1, but use the TV remote to toggle to the it, if not.
Use an adapter going from the HDMI to your computer, if needed. There is an adapter to USB-C in the room. Please leave all cords and adapters in the room when you leave.
There are TV’s available in the iThrive Malvern Conference Room, a Mobile TV and a TV in the kitchen. Reserve the Mobile TV to make sure it is available. The TV in the kitchen is available for short quiet small collaborations.
Connect A PC – Options to Wirelessly Cast or Hardwire to TV in the Room
To Hardwire to PC (BEST AND EASIEST OPTION) –
- Plug HDMI cord (near the conference phone) into the your PC or needed adapter
- Using the TV remote, navigate to Inputs – HDMI1
- Troubleshooting: Give it 15 seconds to cycle to the TV. Sometimes the connection can be fussy, so just replug it in, if it doesn’t show up on the TV.
- When you are finished, just unplug the adapter. Please leave any borrowed adapters and HDMI cords in the conference room.
To Wirelessly Cast from PC –
- On your PC, make sure you are on the “iThrive Member Plus” WiFi network (password: Uncommon++) AND that your Bluetooth is ON.
- Turn on TV and navigate across the top menu to Settings (the Gear icon) – Displays & Settings – Enable Display Mirroring
- On your PC, press the Windows button + k
- Select “Matthew’s 2nd TV”
Connect a Mac – Options to Cast or Hardwire to TV in the Room
To Hardwire from Mac (BEST AND EASIEST OPTION) –
- On your Mac, plug the HDMI cord (near the conference phone) into the correct adapter for your computer. Newer Macs will use the HDMI to USB-C adapter directly into your Mac. There should be an adapter in the room.
- Troubleshooting: Give it 15 seconds to cycle to the TV. Sometimes the connection can be fussy, so just replug it in, if it doesn’t show up on the TV.
- When you are finished, just unplug the adapter. Please leave any borrowed adapters and HDMI cords in the conference room.
To Wirelessly Cast from Mac –
- On your Mac, make sure you are on “iThrive Member Plus” WiFi network (password: Uncommon++) AND that your Bluetooth is ON.
- Turn on TV and navigate across the top menu to the “AirShare” app using the TV Remote.
- On your Mac, go to System Preferences – Displays – “Add a Display“ button – Choose the display code shown on the TV
- You may be prompted to add a pin code from the TV.
- Note: You may have to change the Airplay Screen to “Use as: Mirror for Built-in Retina Display” with the “Display Settings” button
- When you are finished, hit “Disconnect” in Display Settings for the Airplay Screen (vs Build-In Screen).
- Note: If you have connected to this TV previously, you may be able to go straight to System Preferences – Displays – “Add a Display” button and choose the code for this TV.
The Greenwood Conference Room
The room is equipped with a 58″ TV that can be connected for meetings. HDMI cords, adapters, and the TV remote should be left on the conference table.
HDMI cords can be used to screenshare via hardwiring. Adapters may be necessary from HDMI to TV to PC/Mac. Please check your computer’s connections prior to your meeting.
Connect A PC
To Hardwire to PC (BEST AND EASIEST OPTION)
- Plug the HDMI cord (from the TV) into your PC with any needed adapter. A USB-C adapter is tethered to the HDMI cord from the TV and may need to be disconnected to plug in your PC.
- Using the TV remote press the input button and navigate to “Computer HDMI-1” (computer icon).
- Troubleshooting: Give it 15 seconds to cycle to the TV. Sometimes the connection can be fussy, so just replug it in, if it doesn’t show up on the TV.
- You can choose to Mirror your Display from your computer or create an Extended Screen in your computer’s Settings under Displays.
- When you are finished, please leave any borrowed adapters and HDMI cords in the conference room.
To Wirelessly Cast from PC (only works with some PC’s)
- On your PC, make sure your Wi-Fi is on AND that your Bluetooth is on.
- Make sure you are on the iThrive Member Plus network.
- Turn on TV and make sure you are on the Home Screen, by pressing the Home Icon button on the TV Remote.
- Cast from your PC and Select “Greenwood Room”
Use the TV remote to “Always Allow” casting from your PC, if prompted.
- You can choose to Mirror your Display from your computer or create an Extended Screen in your computer’s Settings under Displays.
Connect a Mac
To Wirelessly Cast from Mac
- Make sure you are on the iThrive Member Plus network.
- On your MAC, make sure your Wi-Fi is on AND that your Bluetooth is on.
- Turn on TV and press the Home button from the TV remote.
- Cast from your Mac and Select “Greenwood Room”.
Input the 4-digit code from the TV into the Airplay code box on your Mac, if prompted.
You can choose to Mirror your Display from your computer or create an Extended Screen in your computer’s Settings under Displays.
To Hardwire from Mac
- Plug the HDMI cord (from the TV) into your Mac with any needed adapter. A USB-C adapter is tethered to the HDMI cord from the TV.
- Turn on TV and make sure you are on the Home Screen, by pressing the Home Icon button. Change the Source to “COMPUTER – HDMI-1” by toggling to the right and selecting the Computer Icon with the TV Remote.
- Troubleshooting: Give it 15 seconds to cycle to the TV. Sometimes the connections can be fussy, so just replug it in, if it doesn’t show up on the TV.
- You can choose to Mirror your Display from your computer or create an Extended Screen in your computer’s Settings under Displays.
- When you are finished, please leave any borrowed adapters and HDMI cords in the conference room.
The Glenside Conference Room
The room is equipped with a 65″ TV that can be connected for meetings. HDMI cords, adapters, and the TV remote should be left on the conference table.
HDMI cords can be used to screenshare via hardwiring. Adapters may be necessary from HDMI to TV to PC/Mac. Please check your computer’s connections prior to your meeting.
Connect A PC
To Hardwire to PC (BEST AND EASIEST OPTION)
- Plug the HDMI cord (from the TV) into your PC with any needed adapter. A USB-C adapter is tethered to the HDMI cord from the TV and may need to be disconnected to plug in your PC.
- Using the TV remote, press the Input button and navigate to “HDMI-3 Wired”
- Troubleshooting: Give it 15 seconds to cycle to the TV. Sometimes the connection can be fussy, so just replug it in, if it doesn’t show up on the TV.
- You can choose to Mirror your Display from your computer or create an Extended Screen in your computer’s Settings under Displays.
- When you are finished, just unplug the adapter. Please leave any borrowed adapters and HDMI cords in the conference room.
To Wirelessly Cast from PC (only works with some PC’s)
- On your PC, make sure your Wifi is on AND that your Bluetooth is on.
- Make sure you are on the iThrive Member Plus network
- Turn on TV with the Roku Remote.
- Use the Roku Remote and make sure you are on the Home Screen, by pressing the Home Icon button. If needed, change the TV Source to “COMPUTER – HDMI-1” by toggling to the right and selecting the Computer Icon with the TV Remote.
- Cast from your PC and Select “Greenwood Room”.
Use the TV remote to “Always Allow” casting from your PC.
- You can choose to Mirror your Display from your computer or create an Extended Screen in your computer’s Settings under Displays.
Connect a Mac
To Wirelessly Cast from Mac
- On your Mac, make sure your Wi-Fi is on AND that your Bluetooth is ON.
- Make sure you are on the iThrive Member Plus network.
- Turn on the TV with the Roku Remote.
- Press the input button and select “Roku Wireless”.
- Use the Roku remote and make sure you are on the Home Screen, by pressing the Home Icon button.
- Cast from your Mac and Select “Greenwood Room” \
- Input the code from the TV into the Airplay code box, if prompted.
- You can choose to Mirror your Display from your computer or create an Extended Screen in your computer’s Settings under Displays.
To Hardwire from Mac
- Plug the HDMI cord (from the TV) into your PC with any needed adapter. A USB-C adapter is tethered to the HDMI cord from the TV and may need to be disconnected to plug in your PC.
- Using the TV remote, press the Input button and navigate to “HDMI-3 Wired”
- Troubleshooting: Give it 15 seconds to cycle to the TV. Sometimes the connections can be fussy, so just replug it in, if it doesn’t show up on the TV.
- You can choose to Mirror your Display from your computer or create an Extended Screen in your computer’s Settings under Displays.
- When you are finished, just unplug the adapter. Please leave any borrowed adapters and HDMI cords in the conference room.